This page reads the store's own policy pages so you know what to check before you order a wig from ISEE Hair. It also covers the return terms of two stores listed under the same partner programme, BGMgirl and WigFever. It is not a review of the wigs. We have not tested the stores or their products, and the policies can change, so confirm the terms at checkout. It is for anyone considering an order from these stores, in the US or abroad.

Disclosure: We earn a commission when you buy through some links, at no extra cost to you. We only link to shops we have a partner arrangement with, and we label those links as ads. We have not tested any product mentioned here.

Quick answer

  • Return window: ISEE Hair accepts returns and exchanges of unused items within 30 days of receiving all your items. The item must be in its original condition and packaging.
  • Return shipping: you pay it, unless the item has a manufacturing defect or was damaged in shipping.
  • Refund: it goes to the original payment method within 1 to 3 business days after the store receives and inspects the return.
  • Processing: the shipping page says some wigs take about 1 to 2 weeks to process, then 3 to 7 business days by express carrier for most destinations.
  • Duties and taxes: you are responsible for any import duties and taxes in your country. The shipping page says the store is not responsible for them.

At a glance

ItemISEE HairBGMgirlWigFever
Return window30 days from receiving all items30 days from receiving all items15 days from delivery
ConditionUnused, original condition and packagingNo lace cut, unaltered, unworn, unwashed, undamaged, original packagingBrand new, unused, unwashed, original tags
Return shippingYou, unless defective or damaged in shippingYou, unless a confirmed quality problemYou, unless a quality problem
Refund timing1 to 3 business days after inspection1 to 3 business days after inspectionWithin 72 hours after the original hair is received
Customized itemsNot stated on the page we readNot returnable except for the store's mistakesNot returnable

1. Returns at ISEE Hair

From the store's return policy page (no effective date shown):

  • Returns and exchanges of unused items are accepted within 30 days from the date you received all your items.
  • Items must be in original condition, unused and in the original packaging. If not, the policy says the customer is responsible for all incurred fees and no refund is issued.
  • If the item has a manufacturing defect or was damaged during shipping, the store covers return shipping. Otherwise return shipping is your responsibility, and the store does not accept freight-collect (COD) packages.
  • The process: contact customer care with the after-sales form (order number, reason and product photos), receive a return authorization and address, send the tracking number, then the store processes the refund or exchange after inspection.
  • Refunds go to the original payment method within 1 to 3 business days after the store receives and inspects the return. Your bank may take longer to show it.

2. Shipping and delivery at ISEE Hair

From the store's shipping policy page (no effective date shown):

  • The page offers free international shipping on hair products, except for a remote-area surcharge. Accessories such as a satin bonnet or elastic band cannot ship alone.
  • Some wigs take about 1 to 2 weeks to process. Check the processing time on the product page. Total delivery time is processing time plus shipping time.
  • Most orders ship by DHL or FedEx expedited, about 3 to 7 business days depending on location. Some EU countries ship by other carriers and take about 7 to 10 business days.
  • P.O. boxes and military addresses (APO, FPO) cannot be delivered; you need a physical address.
  • If a package shows as delivered but you did not receive it, the page says to contact the store within one week.
  • Annual Chinese public holidays can add delays of 3 to 4 days or more.

3. Duties and taxes

If you order from outside the US, you are responsible for any import duties and taxes charged in your country. The store's shipping page says it is not responsible for them, and that you should contact your local customs office for the rules. Treat duties and taxes as a real cost and plan for them before you order. Our guide to customs duties and importing explains what VAT, duty and carrier fees can add.

4. BGMgirl and WigFever returns

These two stores are listed with ISEE Hair under the same partner programme. Their terms differ, so read each store's own page.

BGMgirl (return policy, no effective date shown):

  • Exchanges and returns are valid within 30 days from the date you received all your items. Items must be no lace cut, unaltered, unworn, unwashed, undamaged and in the original packaging.
  • Email the store first for the return address. The page says not to send a return to the sender address on your package, and that the store can refuse a package sent back without permission.
  • If you receive a wrong or damaged wig confirmed by the warehouse, the store pays the return shipping. For a return you decide on yourself, you pay.
  • Report a damaged or defective item within 24 hours of receipt. Custom-made orders cannot be returned except for the store's mistakes, and clearance or "non-returnable" items are not eligible.
  • Refunds are processed within 1 to 3 business days after the warehouse receives the package and it passes the quality check.

WigFever (exchange and returns page, no effective date shown):

  • The page says it accepts 15 days "no reason" returns from delivery. Returns must be approved by customer service first, and items must be brand new, unused, unwashed and with original tags.
  • A full refund is released within 72 hours after the store receives the original hair.
  • One free exchange is offered for US orders within 15 days of delivery.
  • You can cancel for free within 24 hours after paying; once shipped, an order cannot be canceled.
  • Customized products do not accept returns. For quality problems the store pays shipping; otherwise the buyer pays shipping or any price difference.

Checklist before you order

  1. I know the return window for the store I am using: 30 days at ISEE Hair and BGMgirl, 15 days at WigFever.
  2. I know I pay return shipping unless the item is defective or damaged.
  3. I will not try the wig on beyond what the store allows. At BGMgirl, a cut lace or a worn or washed wig is not returnable.
  4. I checked the processing time on the product page, as some wigs take 1 to 2 weeks before they ship.
  5. If I am outside the US, I allowed for duties and taxes, which I am responsible for.
  6. I saved the store's customer-service email and my order number.

What to check before you buy

  • The processing time and return rules on the product page itself, since they can differ from the general policy.
  • Whether the item is customized, clearance or marked non-returnable.
  • The delivery address type: P.O. boxes and military addresses cannot be delivered.
  • A way to contact the store, and how it answers. Our guide to whether an online store is legit has a quick set of checks.

What we could not confirm

  • We have not tested any of these stores or wigs, and we did not check hair quality, fit or how a wig looks.
  • We read the return policy and shipping policy pages for ISEE Hair, the return policy for BGMgirl and the exchange and returns page for WigFever on 24 October 2026. We did not read ISEE Hair's "Shipping & Payment" page, BGMgirl's shipment page or WigFever's shipping page, and none of the pages shows an effective date.
  • This is general information, not legal advice.

Last checked: 24 October 2026. Sources: ISEE Hair, return policy (no date shown); ISEE Hair, shipping policy (no date shown); BGMgirl, return policy (no date shown); WigFever, exchange and returns (no date shown). Terms change: read the current terms at checkout.