PickGlobe
This guide is for shoppers who are thinking about ordering women's dresses, swimwear or separates directly from milly.com and want to know the practical terms first. It is not a review of the products. We have not tested any product. Policies change, so read the current terms before you pay.
Disclosure: We earn a commission or a fee when you click or buy through some links, at no extra cost to you. We label those links as ads. We have not tested any product or store mentioned here.
Quick answer
- Real brand, real address: MILLY says it was founded in New York City in 2000, and its terms list a New York business address. The domain has been registered since 1999.
- Returns are short and not free: 14 days from receipt, and a $14 return shipping fee is taken from a refund to the original payment method. Store credit for the full amount is the other option.
- International orders cannot be returned: the returns page and the FAQ both say so. Check this first if you live outside the US.
- Customer service is the weak spot in public feedback: Trustpilot shows 2.3 out of 5 from only 7 reviews, and several mention unanswered messages.
- Verdict: a genuine fashion label with clear but strict terms. Order only if you are confident about size, you are in the US, and you accept the return fee.
At a glance
| Item | What we found |
|---|---|
| Return window | 14 days from receipt of the package (returns page, read 26 Oct 2026) |
| Return shipping cost | $14 fee deducted from a refund; store credit is for the full amount |
| Refund timing | Not stated on the pages we read |
| Final sale | Items ending in .99 cannot be returned or exchanged |
| Shipping cost (US) | Ground $10 under $150, free from $150 (AK and HI: $14); 2Day $20; Overnight $35 |
| Processing time | 2-3 business days, shipped from MILLY's warehouse |
| Warranty | None found |
| Contact | customercare@milly.com, 1-800-223-2664, live chat |
| Company | MMJ Apparel, 265 West 37th Street, New York, NY (terms of use) |
| Payment methods | Shop Pay installments mentioned in the FAQ; other methods not listed on pages we read |
| Trustpilot | 2.3 out of 5, 7 reviews, newest 4 Oct 2026 (read 26 Oct 2026) |
| Domain age | milly.com registered 2 Dec 1999 (RDAP, read 26 Oct 2026) |
Who runs MILLY
The About page describes MILLY as a contemporary women's brand established in New York City in 2000, sold in about 200 specialty stores and some department stores. We did not verify those claims.
The terms of use name MMJ Apparel at 265 West 37th Street, 20th Floor, New York, as the contact for complaints about the service. They also say New York law applies, that disputes go to courts in New York City, that class actions are waived, and that a claim must be brought within six months.
Sizing and fit
MILLY publishes a women's size chart with measurements in inches. It lists numeric sizes 0 to 14 (size 0 has a 32 1/2 inch bust and 25 1/2 inch waist; size 14 has a 40 1/2 inch bust and 33 1/2 inch waist). A second table groups sizes as P to XL, and there is a separate table for dresses and jumpsuits that we did not read in full.
Because returns are strict, sizing is where you can protect yourself. Measure, compare with the chart for the right category, and read the product page. The FAQ says you can email customer care with size questions. Exchanges for another size or color are offered with the restocking fee waived, but they follow the same rules as returns and depend on stock.
Swimwear has a specific rule: if you remove the hygienic liner on a swimsuit or bikini bottom, the return will not be accepted. The page tells you to try swimsuits on over underwear.
Shipping and delivery
For US orders MILLY uses FedEx Ground, 2Day and Overnight. Only Ground is available to Alaska, Hawaii and US territories. The shipping page gives these fees:
- Orders under $150: Ground $10 ($14 to AK and HI).
- Orders from $150: Ground is free ($14 to AK and HI).
- 2Day costs $20 and Overnight $35 at every order size.
Every order takes 2-3 business days to process before it ships. Faster options must be ordered by 11 AM Eastern to leave that business day, and orders placed on Friday after 11 AM ship Monday. Orders over $1,000 need a signature, and there is no delivery to PO boxes.
The FAQ says sales tax is charged only for New York State and Massachusetts deliveries. We could not find international shipping rates or times.
Returns and refunds
The returns page says eligible items must be new and unused, with tags attached, and returned within 14 days of receiving the package. You can pick a refund to the original payment method minus a $14 return shipping fee, or store credit for the full amount.
Other points to know:
- Final sale: anything marked final sale (prices ending in .99) cannot be returned or exchanged.
- Holiday window: returns are extended to 45 days from receipt for orders placed between November 15 and December 10.
- International orders: MILLY says it cannot accept returns on international orders.
- Cancellations: the FAQ says a cancellation cannot be guaranteed once an order is submitted. Email customer care straight away with the order number.
The pages do not say how long a refund takes.
What shoppers say
On Trustpilot (read 26 October 2026) MILLY has a 2.3 out of 5 rating from 7 reviews, all one or two stars. The newest is dated 4 October 2026. That is a very small sample, so treat it as a signal only. Themes in those reviews, which are customer opinions:
- Emails, chats and calls going unanswered.
- Fabric or construction that reviewers felt did not match the photos or the price.
- A refused exchange after a window had passed, and a promised price reduction that was not honored.
We found no Better Business Bureau or Reddit pages for the brand in our search.
Verdict
MILLY is not a fake-store case: long-registered domain, New York address, phone line, written policies. The concern is the combination of a 14-day window, a $14 return fee, no international returns and public complaints about slow or missing replies. If you are in the US and sure of your size, ordering is a reasonable risk. If you are abroad, or you rely on being able to send items back, think twice or buy from a department store that carries the label and has its own return rules.
Checklist before you order
- Measure yourself and compare with the MILLY chart for your garment category.
- Check whether the item is final sale (price ending in .99) before you add it to the bag.
- Note the delivery date and set a reminder for day 14 after it arrives.
- Remember the $14 fee will reduce a refund, so a small order may not be worth returning.
- If you live outside the US, ask customer care in writing how returns work before paying.
- For swimwear, keep the hygienic liner in place while trying it on.
- Save your order confirmation and emails; the terms give a six-month limit for claims.
- Pay with a card that has dispute rights.
What we could not confirm
- How long a refund takes after MILLY receives a return.
- International shipping prices, delivery times and duty handling; the page we expected was not found.
- Any warranty or defect policy.
- Better Business Bureau, Sitejabber and Reddit feedback; we found none to read.
Conflicts between the store's pages: the FAQ says customer care is available Monday to Thursday, 9am to 4pm, while the contact page says Monday to Friday, 9am to 5pm Eastern. The FAQ's Shop Pay entry also refers to AfterPay for payment questions.
Related guides
- How to tell if an online store is legit
- Refunds and chargebacks
- Customs duties and importing
- How to spot fake reviews
- How to read clothing size charts online
Last checked: 26 October 2026. Sources: MILLY, Shipping (no date shown); MILLY, Returns & Exchanges (no date shown); MILLY, FAQs (no date shown); MILLY, Size Chart (no date shown); MILLY, Terms of Use (no date shown); MILLY, About Us (no date shown); Trustpilot, milly.com (newest review 4 Oct 2026); RDAP, milly.com (database updated 26 Oct 2026). Terms change: read the current terms at checkout.
