This guide is for shoppers who searched "alice + olivia returns" and want the rules before they buy from aliceandolivia.com. It covers the return window, fees, final sale, shipping and sizing pages. It is not a review of the clothes. We have not tested any product. Policies change, so read the current terms at checkout.

Disclosure: We earn a commission or a fee when you click or buy through some links, at no extra cost to you. We label those links as ads. We have not tested any product or store mentioned here.

Quick answer

  • Is the store real? Yes. aliceandolivia.com is the designer label's own store, operated by Alice and Olivia, LLC per its terms. The domain dates from 2001.
  • Returns are tight: 14 days from delivery, unworn with tags attached, and a $10 restocking fee on mail-in returns. In-store returns at US shops are free.
  • Final sale: Beauty and sale items at 60% off or more cannot be returned or exchanged. Price-adjusted items also become final sale.
  • Shipping: US ground is free on every order, listed at 1 to 6 business days. Two-day costs $25 and overnight $30.
  • Verdict: A real brand store with strict return rules. Trustpilot is poor at 1.8 out of 5 on 43 reviews, mostly about refunds and rejected returns. Fine if you are sure of size and style; risky for a heavily reduced item you may want to send back.

At a glance

ItemWhat we found
Return window14 days from delivery date (returns page, read 26 Oct 2026)
Return shipping cost$10 restocking fee per order on mail-in returns, deducted from refund; in-store returns free (credit card orders)
Refund timingReturns page: 7 to 10 business days after package receipt. FAQ: aims within two weeks
Shipping costUS ground free; 2-day $25; overnight $30; Alaska, Hawaii, Puerto Rico $40
Delivery timeAllow 48 hours processing; ground listed at 1 to 6 business days
ExchangesNone; return and reorder
RepairsCompany-approved manufacturing defects, within 6 months of purchase (FAQ)
ContactTeamAO@aliceandolivia.com; 1.800.401.8211, Monday to Friday, 9am to 6pm EST
CompanyAlice and Olivia, LLC; New York law and arbitration (terms, effective April 2026)
Payment methodsFAQ: Visa, Mastercard, American Express, Discover, Apple Pay, Shop Pay, PayPal, gift cards
Trustpilot1.8 out of 5, 43 reviews, to October 2026 (read 26 Oct 2026)
Domain ageRegistered 4 Oct 2001 (RDAP)

Who runs Alice + Olivia

The about page says the brand was founded in 2002 and led by CEO and creative director Stacey Bendet. The terms of service name Alice and Olivia, LLC as operator and New York as governing law, with binding individual arbitration. The brand also has retail stores, which matters because store returns are free. The Trustpilot profile was claimed in February 2026.

Sizing and fit

The global size guide (read 26 October 2026) lists US sizes XS/0 to XL/14 with bust, waist and hip in inches. For example, XS/0 lists a 31.5 inch bust, 25 inch waist and 34.5 inch hip, and L/12 lists 38, 31.5 and 41. It also has international conversions, a separate swim chart and a jean chart by waist and hip.

Fit advice is by contact only. The FAQ points to personal shoppers at personalshopper@aliceandolivia.com or the phone number above. Given a 14-day window and a restocking fee, measure yourself against the chart first. We did not read fit notes on individual product pages.

Shipping and delivery

From the shipping page and FAQ, read 26 October 2026:

  • Ground: free on all US orders, 1 to 6 business days.
  • Faster: 2-day $25, priority overnight $30.
  • Processing: up to 48 hours. Orders placed before noon EST are processed the same day.
  • Restrictions: no PO boxes and no freight forwarders. No signature is required.
  • Changes: orders cannot be modified or cancelled once placed.
  • International: the company says it ships to over 100 countries. It quotes duties and taxes at checkout and ships via DHL, with 1 to 5 days listed.
  • Route: shipping protection can be added at checkout. The returns page says Route fees are not refundable. One Trustpilot reviewer complains about a protection charge.

Returns and refunds

  • Window: 14 days from delivery. Items must be unworn, unaltered and unwashed, with tags attached. Swim needs the liner and original packaging.
  • Final sale: Beauty is final sale. Sale items 60% off or higher are final sale, with no exceptions per the FAQ. The FAQ also says other sale items may be returned.
  • Fees: $10 per order on mail-in returns. Shipping charges are not refunded.
  • How: use the online portal. You get a QR code and label; for printer-free returns show the code at FedEx or Walgreens. Or visit a US store.
  • Refund: original payment method only. Processing timing differs between pages (see below).
  • PayPal and Affirm: these orders cannot be returned in store.
  • Rejection risk: the company can deny refunds that fail its rules, and it says too many returns in twelve months can lead it to reject future orders.
  • International: refunds use the original exchange rate; duties and taxes paid are refunded; Canadian shoppers pay return shipping.

What shoppers say

  • Trustpilot: 1.8 out of 5 from 43 reviews, with 74% one-star and 7% five-star. Reviews run from August 2020 to October 2026, 16 in the last 12 months. Trustpilot says the company has not replied to negative reviews.
  • Complaints: slow refunds, returns refused as worn or dirty, final-sale surprises, hard-to-reach phone support, store staff, and fabric quality.
  • Praise: rare; reviewers mention prints and a helpful store employee.
  • Other sources: we could not read BBB or Reddit.

These are unverified customer opinions, and a small review count can skew results.

Verdict

aliceandolivia.com is the real brand store, long registered, with free ground shipping and a clear policy. The risk is the policy itself: 14 days, a $10 mail-in fee, many final-sale items and the right to refuse returns. Photograph the item and tags when you receive it and when you send it back.

Checklist before you order

  1. Check the size chart against your own measurements.
  2. Look for "final sale" and 60% off markers before you pay.
  3. Count the $10 fee, or plan an in-store return if you live near a US shop.
  4. Decide whether you want Route protection, which is not refundable.
  5. Note delivery date; the 14 days start there.
  6. Try the item on carefully, without removing tags, wearing, or washing.
  7. Photograph the item, tags and label before shipping back.
  8. Pay with a card that offers dispute rights.

What we could not confirm

  • Which refund timing applies: the returns page says 7 to 10 business days after receipt, the FAQ says within about two weeks.
  • The payment list differs: the FAQ names Discover, Apple Pay and Shop Pay, the international page names Visa, Mastercard, PayPal and American Express.
  • The FAQ says other sale items may be returned and also says Beauty is final sale; check each item.
  • BBB rating, Reddit threads and Sitejabber reviews.
  • The carrier for US ground orders.
  • Fit notes on individual product pages.

Last checked: 26 October 2026. Sources: Alice + Olivia, returns (no date shown); Alice + Olivia, shipping (no date shown); Alice + Olivia, FAQs (no date shown); Alice + Olivia, international shipping (no date shown); Alice + Olivia, global size guide (no date shown); Alice + Olivia, terms of service (effective April 2026); Alice + Olivia, about us (no date shown); Trustpilot, aliceandolivia.com (reviews to October 2026); Verisign RDAP, aliceandolivia.com (updated 26 October 2026). Terms change: read the current terms at checkout.