PickGlobe
The website is gone. The email bounces. You paid.
Citizens Advice (England) sets out where to start.
Find who is in charge
- Limited company (Ltd or Plc): check Companies House. Information can take a few weeks to appear.
- Sole trader or partnership: search the Insolvency Register with the person's name and trading name.
- Travel bookings: check ABTA's failures list, and the CAA's list if the booking is ATOL protected.
The administrator's or receiver's details are usually on the failed company's website. You need them to claim. Register as a creditor on GOV.UK and send the form to the administrator.
What you get back
If you bought an item before the shop closed and nothing is wrong with it, you have no automatic right to a refund. Creditors are paid after banks and other priority creditors, so you may get nothing.
Payment routes
| How you paid | What may be available |
|---|---|
| Debit card | Section 75 cannot be used; you can ask for chargeback but the bank may not agree |
| Credit card | Section 75 can apply to items or work costing more than £100; otherwise chargeback |
| Buy now pay later | Section 75 can apply if you set up a BNPL agreement and the cost is over £100. For purchases made before 15 July 2026 you cannot start a Section 75 claim and can instead start a chargeback with the credit card provider used to pay your BNPL account |
Many bank staff do not know about chargeback, so you may need to ask a manager. If the business was bought by another company, you can try explaining to the new owners. Faulty items: a warranty or guarantee may help.
The page does not mention gift cards or vouchers, and it gives no time limits.
Last checked: 21 October 2026. General information, not legal, medical or financial advice. Sources: Citizens Advice, If a company stops trading or goes out of business (undated; accessed 16 October 2026).
